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CodeRED is an emergency notification service that allows emergency officials to notify residents and businesses regarding time-sensitive general and emergency notifications by:
Only authorized Town of Vinton officials have access to send notifications with the CodeRED system.
Any emergency notification regarding the safety, property, or welfare of the community may be sent using the CodeRED system. These may include:
In addition, all subscribers have the option to opt in to non-emergency community alerts.
It is simple and quick to sign up for CodeRED. Just visit the CodeRED's Community Notification Enrollment portal and follow the simple steps to complete your enrollment. You can also text the word TOVAlerts to 99411 to receive a direct link to the signup portal on your mobile device.
CodeRED delivers the notification through a high-speed telephone calling system to a phone number on the CodeRED database. Town of Vinton staff will access CodeRED via a secure portal on the web. A "call area" will be marked identifying street addresses. Telephone numbers will be matched up electronically to these addresses through the use of Geographical Information Systems (GIS). A voice and/or text message will be sent out via the telephone with information about the incident and possibly instructions for action(s) to be taken.
This system is an enhancement to existing means of communication and is meant to supplement current or procedures used for mass notification. In addition to CodeRED, the Town of Vinton will still provide information to local TV, radio, and newspapers, as well as Facebook and Twitter accounts.
Initially, all phone numbers listed in the "white pages" are entered by the vendor into the CodeRED system. However, this database does not include cell phone numbers or Voice over Internet Protocol (VoIP) phone (internet calling) type numbers. No resident should assume that their information is in the system. Therefore, we urge all persons living or working in the Town of Vinton and East Roanoke County limits to enter their phone numbers into the CodeRED system, along with their home or work address. By doing so, everyone can quickly receive CodeRED emergency notices from the Town. Enter your information on CodeRed's Community Notification Enrollment Portal.
It is recommended that you create a managed account so you will have access later on to modify your existing notification settings and contact information. Below is a list of all your account options:
Yes. Sign up on the CodeRED Community Notification Enrollment Portal, but be sure to select the "This address is business" option. Please note that emergency calls can only be delivered to a direct dial number. Automated attendants and phone trees will disrupt the process and the calls will not be delivered. Businesses should register their main number and establish a procedure for distributing the CodeRED notification to their workforce.
After you submit the initial registration form, you may start the registration process again and submit more numbers for the same address. Or sign up for a managed account initially and you will be able to edit and also add numbers later. Visit the CodeRED Community Notification Enrollment Portal to submit additional contact information.
CodeRED messages will have the caller ID number of 866-419-5000 for emergencies, the caller ID number 855-969-4636 for non-emergencies, and the caller ID number 800-566-9780 for the weather warning system. It is highly recommended you program the numbers in your cell phone as a "new contact" and use "CodeRED Emergency", "CodeRED General", and CodeRED Weather" as the contact names for the numbers. Text messages will come from the number 76993.
If you miss a CodeRED call and need to replay the emergency notification again, simply redial the number, and you will be able to hear the notification again.
If you receive a CodeRED notification:
Yes, the CodeRED system will leave a message on a machine or on voicemail. The CodeRED system will leave the entire message in one pass.
Make sure you have at least one working corded telephone, and be sure to turn the ringer on. The CodeRED Community Notification Enrollment Portal allows you to create an account and within the account indicate both a primary and alternate phone number. Cell phone and/or work phone numbers can be entered as alternate phone numbers. Both primary and alternate phone numbers will be contacted when a notification is sent.
The emergency message delivery depends on how your voicemail is set up. If your voicemail starts with a "Hi" or "Hello" and then a pause, the system will think someone has answered live and start playing the message. The good news is, you can always hear the message in its entirety by calling the number listed on the caller ID to replay the message.
Town of Vinton will receive a report of undelivered calls, and can instruct the CodeRED system to begin another round of calls to busy numbers. However, it is best for you to have an alternate phone number in the calling database for these situations. Sign up on the Community Notification Enrollment Portal to add your contact information into the database.
If your area of the community is not affected by the incident, the Town of Vinton may elect to target the notification to the specific area where the emergency is going on. In this case, you won't receive a call, even if it's only a block away. This is an effort to ensure that only residents and businesses that need to take action receive notifications.
To receive non-emergency notifications from the Town, you will need to opt in to receive non-emergency community notifications using the CodeRED Community Notification Enrollment Portal.
We recommend that you register a cell phone number which can receive text notifications into the system. During an emergency when many people are trying to utilize their phones, text notifications are much more likely to go through than a voice call.
We highly discourage residents or businesses from unsubscribing from CodeRED, as they will not receive critical emergency notifications. However, if you are in our database, and you do not want to be in our database and be contacted by CodeRED, visit the CodeRED notifications opt-out webpage. Please allow 6 to 8 weeks for your number to be removed from the database.
If you miss a CodeRED call and need to replay the emergency notification again, simply redial the number on your caller ID, and you will be able to hear the notification again.
With the CodeRED Mobile Alert app – the nation’s most downloaded public safety notification app – OnSolve enables subscribers to receive these notifications directly to their mobile device whether at home, on the road, or traveling around the country.
These mobile push notifications deliver relevant, location-based alerts based on GPS location to ensure you receive critical information when you are in a CodeRED client’s jurisdiction.
The CodeRED Mobile App is available in the Apple App Store and on Google Play. Search for "CodeRED Mobile Alert".
Find out more information and download the CodeRED mobile app today!
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